IntuixSupport
From IntuixWiki
(Difference between revisions)
| Revision as of 10:02, 27 October 2006 Sia (Talk | contribs) Technical Support ← Previous diff |
Revision as of 20:42, 2 June 2009 Sia (Talk | contribs) Next diff → |
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| === Technical Support === | === Technical Support === | ||
| - | * email/ticketing system (answered within 4 hours during PST business hours): support@kolo.net | + | ==== Support Contacts ==== |
| + | * email: support at kolo.net | ||
| + | ** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). | ||
| + | * emergency email: action at kolo.net | ||
| + | ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. | ||
| * phone: +1 877 7INTUIX (877-746-8849) | * phone: +1 877 7INTUIX (877-746-8849) | ||
| + | ** We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us. | ||
| + | |||
| + | ==== Support Resources ==== | ||
| + | * [[ColocatedServerConfiguration|Colocated Server Configuration]] | ||
| + | |||
| + | === Accounting/Billing Issues === | ||
| + | |||
| + | * email: billing@intuix.com | ||
| + | * phone: +1 877 7INTUIX (877-746-8849) | ||
| + | * fax: +1 973 297 2890 | ||
Revision as of 20:42, 2 June 2009
Contents |
Intuix Support
Technical Support
Support Contacts
- email: support at kolo.net
- We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
- emergency email: action at kolo.net
- This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
- phone: +1 877 7INTUIX (877-746-8849)
- We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.
Support Resources
Accounting/Billing Issues
- email: billing@intuix.com
- phone: +1 877 7INTUIX (877-746-8849)
- fax: +1 973 297 2890
