IntuixSupport

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Revision as of 10:10, 27 October 2006
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Accounting/Billing Issues
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Revision as of 06:23, 29 October 2006
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Technical Support
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* email: support at kolo.net * email: support at kolo.net
-** We prefer to be contacted via email; it goes into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).+** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
* emergency email: action at kolo.net * emergency email: action at kolo.net
-** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA.+** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
* phone: +1 877 7INTUIX (877-746-8849) * phone: +1 877 7INTUIX (877-746-8849)
** We rarely provide technical support over the phone. ** We rarely provide technical support over the phone.

Revision as of 06:23, 29 October 2006

Intuix Support

Technical Support

  • email: support at kolo.net
    • We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
  • emergency email: action at kolo.net
    • This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
  • phone: +1 877 7INTUIX (877-746-8849)
    • We rarely provide technical support over the phone.

Accounting/Billing Issues

  • email: billing@intuix.com
  • phone: +1 877 7INTUIX (877-746-8849)
  • fax: +1 973 297 2890