IntuixSupport

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=== Technical Support === === Technical Support ===
 +==== Support Contacts ====
* email: support at kolo.net * email: support at kolo.net
** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). ** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).

Revision as of 20:42, 2 June 2009

Contents

Intuix Support

Technical Support

Support Contacts

  • email: support at kolo.net
    • We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
  • emergency email: action at kolo.net
    • This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
  • phone: +1 877 7INTUIX (877-746-8849)
    • We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.

Support Resources

Accounting/Billing Issues

  • email: billing@intuix.com
  • phone: +1 877 7INTUIX (877-746-8849)
  • fax: +1 973 297 2890