IntuixSupport

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Revision as of 10:02, 27 October 2006
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Technical Support
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=== Technical Support === === Technical Support ===
-* email/ticketing system (answered within 4 hours during PST business hours): support@kolo.net+==== Support Contacts ====
 +* Email: '''support at kolo.net'''
 +** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
 +* Emergency email: '''action at kolo.net'''
 +** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
 +* phone:
 +** '''+1 415 449-1949'''
 +** +1 877 7INTUIX (877-746-8849)
 +* We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.
 + 
 +==== Accessing colo space ====
 + 
 +* Always open ticket via '''support at kolo.net''' specifying timeframe for your visit
 +* Access is available 24/7 on emergency basis; normal access during business hours
 +* Depending on the facility you would be provided with specific instructions
 + 
 +==== Support Resources ====
 +* [[ColocatedServerConfiguration|Colocated Server Configuration]]
 +* [[IntuixIPranges|Intuix IP Ranges]]
 +* [[IntuixRootCA|Intuix/KOLO.NET Root CA Certificate]]
 + 
 +=== Accounting/Billing Issues ===
 + 
 +* email: billing@intuix.com
* phone: +1 877 7INTUIX (877-746-8849) * phone: +1 877 7INTUIX (877-746-8849)
 +* fax: +1 973 297 2890

Current revision

Contents

Intuix Support

Technical Support

Support Contacts

  • Email: support at kolo.net
    • We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
  • Emergency email: action at kolo.net
    • This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
  • phone:
    • +1 415 449-1949
    • +1 877 7INTUIX (877-746-8849)
  • We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.

Accessing colo space

  • Always open ticket via support at kolo.net specifying timeframe for your visit
  • Access is available 24/7 on emergency basis; normal access during business hours
  • Depending on the facility you would be provided with specific instructions

Support Resources

Accounting/Billing Issues

  • email: billing@intuix.com
  • phone: +1 877 7INTUIX (877-746-8849)
  • fax: +1 973 297 2890