IntuixSupport

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==== Support Contacts ==== ==== Support Contacts ====
-* email: support at kolo.net+* Email: '''support at kolo.net'''
** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST). ** We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
-* emergency email: action at kolo.net+* Emergency email: '''action at kolo.net'''
** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message. ** This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
-* phone: +1 877 7INTUIX (877-746-8849)+* phone:
-** We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.+** '''+1 415 449-1949'''
 +** +1 877 7INTUIX (877-746-8849)
 +* We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.
 + 
 +==== Accessing colo space ====
 + 
 +* Always open ticket via '''support at kolo.net''' specifying timeframe for your visit
 +* Access is available 24/7 on emergency basis; normal access during business hours
 +* Depending on the facility you would be provided with specific instructions
==== Support Resources ==== ==== Support Resources ====
* [[ColocatedServerConfiguration|Colocated Server Configuration]] * [[ColocatedServerConfiguration|Colocated Server Configuration]]
 +* [[IntuixIPranges|Intuix IP Ranges]]
 +* [[IntuixRootCA|Intuix/KOLO.NET Root CA Certificate]]
=== Accounting/Billing Issues === === Accounting/Billing Issues ===

Current revision

Contents

Intuix Support

Technical Support

Support Contacts

  • Email: support at kolo.net
    • We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
  • Emergency email: action at kolo.net
    • This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at kolo.net), then paging us with the ticket number and short message.
  • phone:
    • +1 415 449-1949
    • +1 877 7INTUIX (877-746-8849)
  • We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.

Accessing colo space

  • Always open ticket via support at kolo.net specifying timeframe for your visit
  • Access is available 24/7 on emergency basis; normal access during business hours
  • Depending on the facility you would be provided with specific instructions

Support Resources

Accounting/Billing Issues

  • email: billing@intuix.com
  • phone: +1 877 7INTUIX (877-746-8849)
  • fax: +1 973 297 2890