From IntuixWiki


Intuix Support

Technical Support

Support Contacts

  • Email: support at
    • We prefer to be contacted via email; it goes directly into ticketing system, so full audit trail of the request is available. We try to answer email requests within 4 hours during business time (PST).
  • Emergency email: action at
    • This would page us 24/7; use sparringly, only in case of real emergency covered by our SLA. We recommend first opening a ticket (by sending email to support at, then paging us with the ticket number and short message.
  • phone:
    • +1 415 449-1949
    • +1 877 7INTUIX (877-746-8849)
  • We rarely provide technical support over the phone; in any case we recommend opening ticket with detailed information before calling us.

Accessing colo space

  • Always open ticket via support at specifying timeframe for your visit
  • Access is available 24/7 on emergency basis; normal access during business hours
  • Depending on the facility you would be provided with specific instructions

Support Resources

Accounting/Billing Issues

  • email:
  • phone: +1 877 7INTUIX (877-746-8849)
  • fax: +1 973 297 2890